2 Webinars | 90-minutes each | September 16th & September 23rd, 2026 | 10:00am-11:30am CENTRAL Time | $399

Reg E can be a difficult regulation to comply with, and it is much more than just claims. It’s all important but claims are even more so. A thorough knowledge and understanding of Reg E is the best way to comply and reduce exposure to the bank to needless liability, civil money penalties and without emptying the vault to fraudsters. You have to know when a claim is valid and has to be paid, and when it is not. Otherwise, you are cheating the bank, or the customer.

What You Will Learn:

• Regulatory hotspots, what is being violated and how to avoid it in your bank
• Tips and tricks to effectively compute liability for unauthorized withdrawals
• The definitions that guide the regulation
• What is a covered EFT
• Exceptions and special provisions you need to know
• What are the liability limits for unauthorized withdrawals

This webinar is designed to inform staff who make Reg E disclosures, those who work with customers having claims, those who investigate claims and those who make decisions as to paying/denying claims and those who must understand it to explain and audit the Reg. Deposit Operations, New Accounts, Compliance, and Training.

Seminar Instructor

Mr. Andy Zavoina, CRCM, began his career in finance and banking in 1981 at a finance company. He landed in a proper bank in 1983 and spent 20 years in community banking.  He managed loan workouts, has been a consumer, commercial and real estate lender, managed those departments, and was his banks first webmaster.  He was responsible for compliance -management, -auditing, and -training. He then worked for BankersOnline for 21 years teaching webinars and conferences.

Andy is a nationally recognized speaker at state associations and schools across the U.S. and has served on the faculty of national banking schools.  He has had articles published and lectured on many facets of compliance, the use of the internet and technology as a compliance tool.

Andy is a recipient of the American Bankers Association’s Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management.  He chaired the ABA’s Compliance Executive Committee, its Editorial Advisory Board and served in other positions as well.

Andy is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and was a Certified Regulatory Compliance Manager with the Institute of Certified Bankers.

Andy is an avid sports photographer and won 2^nd place and an Honorable Mention from the Texas Associated Press Managing Editors for “Star Photojournalist of the Year” in an annual review of sports photography in the press.

Registration 

The cost to attend this  2-webinar series $399 for one connection to each session*. Please register the person you wish to receive the log-in and handouts links.
*You may have as many listeners as you wish for your ONE connection (ONE computer login). If you would like additional logins for additional locations/computers, please contact our office or note names and email addresses in the comments sections of the registration form. A fee of $100 will be billed for each additional login.

Registration fees include instruction, live interaction with the instructor, any materials and manuals used by the instructor (digital), and a link to the recordings of the class. (You will have unlimited access to the recording for 90 days.)

Cancellation and More Information

Full registration fees will be refunded if a cancellation is received on or before ten business days prior to the meeting. If the date of cancellation is less than ten days prior to the meeting, a $75 processing fee will be retained. No refunds will be given for cancellations made the day of the program. If you need additional information, please call (800) 354-3051.