Webinar | 90-minutes | December 3rd, 2026 | 10:00am-11:30am CENTRAL Time | $199

The head teller position is about more than balancing cash and answering teller questions. Head tellers are responsible for helping the teller line operate accurately, securely, consistently, and in compliance with the financial institution’s procedures.

This 90-minute webinar brings the highlights of an all-day head teller program into one practical session. We will focus on  what head tellers need to know to supervise daily teller operations, recognize red flags for fraud and other financial crime to prevent losses.

Participants will review important cash-handling controls, how endorsements and Regulation CC help fight check fraud and BSA/AML red flags and  teller-line security.

What you will learn:

• Cash control and loss prevention
• Rules behind check indorsements
• How to use compliance to prevent check fraud.
• How to recognize red flags for fraud and other financial crimes
• Train tellers to ask questions when vulnerable accountholders may be a victim of fraud.
• Best practices to keep the front line safe during a robbery

Who Should Attend:

Head Tellers, Branch Managers, Assistant Branch Managers, Tellers wanting to advance their careers,  Trainers

Seminar Instructor

Leslie Nicely, Senior Vice President for Gettechnical Inc. brings with her a wealth of practical banking experience.  Her 30+ years include various positions with a local community bank including teller, teller supervisor, new accounts, lending, Branch Administration Officer, BSA/AML Officer and Security Officer and more.  She graduated from the Virginia Bankers Association School of Bank Management. Her experience includes management, operations, lending compliance, fraud management, training, security and customer service.  Her down-to-earth approach to training and her technical expertise makes her a real asset to our industry.

Registration 

The cost to attend this webinar is $199 for one connection*. Please register the person you wish to receive the log-in and handouts links.
*You may have as many listeners as you wish for your ONE connection (ONE computer login). If you would like additional logins for additional locations/computers, please contact our office or note names and email addresses in the comments sections of the registration form. A fee of $75 will be billed for each additional login.

Registration fees include instruction, live interaction with the instructor, any materials and manuals used by the instructor (digital), and a link to the recordings of the class. (You will have unlimited access to the recording for 90 days.)

Cancellation and More Information

Full registration fees will be refunded if a cancellation is received on or before ten business days prior to the meeting. If the date of cancellation is less than ten days prior to the meeting, a $75 processing fee will be retained. No refunds will be given for cancellations made the day of the program. If you need additional information, please call (800) 354-3051.