All-Day Class | May 19th, 2026 | 9:00am-3:00pm CENTRAL Time | $299

Need help with training head tellers? This series is for you. We will tell you the why behind many of the things we do at the teller line.

Many head tellers are teaching the next generation of tellers who will go on to manage our financial institutions in the future. You will learn the importance of cash handling, the legal issues behind checks, how to place holds, and many security and fraud procedures. Learn how to stay in compliance, minimize fraud and help new tellers at their jobs.

This program will complete training requirements for: BSA, Regulation CC, and Security. You will receive Certificates of Attendance, a recording of all sessions, and a Teller Handbook.

Highlights:

Section I: Cash Handling (Leslie Nicely)

During this section, we will look at counting currency, protecting your drawer, balancing, and all things cash. You will learn how to detect counterfeit currency and prevent loss for your financial institution. Learn how to train new tellers in a “why we do some of the things we do when it comes to cash handling” format.

Section II: Checks and Legal Issues (Deborah Crawford)

During this section, we will look at UCC 3 and 4 and learn the rules behind endorsements, stop payments, cashiers checks, and deceased owner’s checks. Learn about the rules for checks and how to prevent fraud.

Section III: Regulation CC (Deborah Crawford)

Learn how to place holds on checking accounts for compliance and security. What are the rules for new accounts, holds, counting days, and forms. You will learn how to make decisions and execute the hold properly.

Section IV: Security, Fraud, and BSA Red Flags (Leslie Nicely)

Our final section is on security and BSA. Learn how to handle yourself in a robbery and active shooter scenario. Learn your role in protecting the financial institution from money laundering. Questions that have to be asked and answered by account holders when transacting for the elderly and other vulnerable customers.

Who Should Attend:

Head Tellers, Branch Managers, Assistant Branch Managers, Tellers wanting to advance their careers, Trainers, Compliance, Deposit Operations.

Seminar Instructors

Deborah Crawford is the President of Gettechnical Inc., a Florida-based firm, specializing in the education of banks across the nation.  Her 40+ years of banking and teaching experience began at Hibernia National Bank in New Orleans. She graduated from Louisiana State University with both her bachelor’s and master’s degrees.  Deborah’s specialty is in the deposit side of the financial institution where she teaches seminars on regulations, documentation, insurance, and Individual Retirement Accounts.

Leslie Nicely, Senior Vice President for Gettechnical Inc. brings with her a wealth of practical banking experience.  Her 30+ years include various positions with a local community bank including teller, teller supervisor, new accounts, lending, Branch Administration Officer, BSA/AML Officer and Security Officer and more.  She graduated from the Virginia Bankers Association School of Bank Management. Her experience includes management, operations, lending compliance, fraud management, training, security and customer service.  Her down-to-earth approach to training and her technical expertise makes her a real asset to our industry.

Registration 

The cost to attend this all-day seminar is $299 for one connection*. Please register the person you wish to receive the log-in and handouts links.
*You may have as many listeners as you wish for your ONE connection (ONE computer login). If you would like additional logins for additional locations/computers, please contact our office or note names and email addresses in the comments sections of the registration form. A fee of $100 will be billed for each additional login.

Registration fees include instruction, live interaction with the instructor, any materials and manuals used by the instructor (digital), and a link to the recordings of the class. (You will have unlimited access to the recording for 90 days.)

Cancellation and More Information

Full registration fees will be refunded if a cancellation is received on or before ten business days prior to the meeting. If the date of cancellation is less than ten days prior to the meeting, a $75 processing fee will be retained. No refunds will be given for cancellations made the day of the program. If you need additional information, please call (800) 354-3051.