All-Day Class | March 25th, 2026 | 9:00am-3:00pm CENTRAL Time | $299

During this program we will look at many of the operational and compliance issues that happen in your branches. Operating a branch is more challenging than ever. Along with processing transactions and providing great customer service there is cash management, fraud prevention, compliance issues, handling customer disputes and even emergency response.

Let us help you keep your Branch running smoothly.

This program will fulfill annual training requirements for security, Regulation CC, and BSA

 Highlights:

• Managing Cash
• Legal Issues of Checks
• Types of fraud to be on the watch for
• Regulation CC—Holds
• BSA Red Flags and referral process
• FDIC insurance signage in your branch
• Handling affidavits for Reg E claims, check loss and other customer losses
• Giving out proper disclosures at New Accounts
• Security Issues in the Branch
• Active Shooter Response
• Branch opening, closing and surprise audit procedures
• Template for your branch procedures—take out stuff and put stuff in to tailor your manual

Who should attend?
Branch Operations, Retail Operations, Compliance, Branch Managers, Branch Staff

Seminar Instructors

Deborah Crawford is the President of Gettechnical Inc., a Florida-based firm, specializing in the education of banks across the nation.  Her 40+ years of banking and teaching experience began at Hibernia National Bank in New Orleans. She graduated from Louisiana State University with both her bachelor’s and master’s degrees.  Deborah’s specialty is in the deposit side of the financial institution where she teaches seminars on regulations, documentation, insurance, and Individual Retirement Accounts.

Leslie Nicely, Senior Vice President for Gettechnical Inc. brings with her a wealth of practical banking experience.  Her 30+ years include various positions with a local community bank including teller, teller supervisor, new accounts, lending, Branch Administration Officer, BSA/AML Officer and Security Officer and more.  She graduated from the Virginia Bankers Association School of Bank Management. Her experience includes management, operations, lending compliance, fraud management, training, security and customer service.  Her down-to-earth approach to training and her technical expertise makes her a real asset to our industry.

Registration 

The cost to attend this all-day seminar is $299 for one connection*. Please register the person you wish to receive the log-in and handouts links.
*You may have as many listeners as you wish for your ONE connection (ONE computer login). If you would like additional logins for additional locations/computers, please contact our office or note names and email addresses in the comments sections of the registration form. A fee of $100 will be billed for each additional login.

Registration fees include instruction, live interaction with the instructor, any materials and manuals used by the instructor (digital), and a link to the recordings of the class. (You will have unlimited access to the recording for 90 days.)

Cancellation and More Information

Full registration fees will be refunded if a cancellation is received on or before ten business days prior to the meeting. If the date of cancellation is less than ten days prior to the meeting, a $75 processing fee will be retained. No refunds will be given for cancellations made the day of the program. If you need additional information, please call (800) 354-3051.