Business Etiquette: More than just Good Manners

Webinar | 1 1/2 Hours | CE Credits: 2.0

It’s more important than ever to make every business interaction count. Technology and the expectations of a diverse population create unique challenges never before encountered by a workforce.

The definition of good manners has evolved to include emotional intelligence and self-awareness.

Professional and conscientious workplace behavior helps us gain and retain business. In an increasingly impersonal world, people who exhibit thoughtful and empathetic manners outshine the competition by providing world-class customer service.

Etiquette applies to the entire organizational chart of your financial institution, and includes interactions with co-workers, clients, and vendors. Your ability to build productive and lasting relationships predicts your career potential.

Topics Covered:
• Strategies for making an on-going good impression
• Proper dress code etiquette for all occasions and seasons
• How to co-exist peacefully in the office, including call centers, cubicles and lunchrooms
• Crafting polite, clear and concise e-mails, texts, and voicemail messages
• Best practices for productive conference calls
• Tips for running and participating in an efficient in-person meeting
• Using empathy in the workplace to deal with generational/cultural differences
• Self-awareness tips to help you manage your impact on others
• Respecting other people’s time – bosses, customers, and colleagues

Who Should Attend:
This webinar is designed for anyone who works with other humans, either face-to-face, on the telephone, via email, or by text. Whether your clients are external customers or internal co-workers, this program will help you elevate your workplace interactions to increase productivity and effectiveness.

Instructor:
Cami Wheeler is a human resources strategist who has managed nearly every department in a financial institution. Her expertise is developing high performance teams, resolving conflict, increasing employee engagement, and identifying/coaching future leaders. She has a master’s degree in Adult Education and is a senior-certified HR professional (SHRM-SCP).