Branch Management Series: Communicating in Your Team


Webinar | 1 1/2 Hours | CE Credits: 2.0

Across corporate America the two most common complaints from employees are 1) Poor or lack of communication. 2) My manager does not recognize a job well done. Communication is key in building a positive culture. What is the process? How do we improve?

What You Will Learn
• Developing a communication process
• Managing your message
• Effective message delivery
• Obstacles to communication
• Most effective communication
• Communicating based on personality style

Who Should Attend
This webinar will benefit all levels of management, managers, branch managers, supervisors and leadership staff.

Jay Toups is Principal of Retail Management Resources, Inc in Lafayette, Louisiana. Jay has a 30 plus year proven track record of success in developing strong client driven sales cultures. This has been demonstrated throughout his career in sales and sales management. Having started his career at a small savings and loan in Louisiana, he broadened his experience by serving in a variety of capacities at financial institutions including Dixie Savings and Loan, First Commerce Corporation, Bank One, and Hibernia National Bank. He has performed such roles as Consumer, Business and Commercial Loan Officer, Branch Manager, Regional Manager, Retail Sales Manager, Retail Administrator, Private Banking Sales and Support Manager and National Premier Client Sales Manager. Additionally, his time spent in the corporate computer sales industry gives him a unique ability to identify and build client strategies in a very competitive environment.