Annual BSA and OFAC Training for the Frontline


Webinar | 1 1/2 Hours

The frontline is our eyes and ears on the ground. The frontline is tellers, new accounts, lenders, branch managers and everyone who interacts with a customer. The job of the front line is to identify red flags, file CTRs, complete CIP, keep records on wires and monetary instruments. This is a look at all the key components of BSA from the frontline point of view including new Customer Due Diligence (CDD) rules and their impact on our policy and procedures.

Program Topics
• Update on new BSA information for 2021
• Red Flags for money laundering
• Customer Identification Program
• Currency Transaction Reporting
• Recordkeeping-wires and monetary instruments
• CDD rules—Four elements
• How to avoid “felony moments” in conversations with customers
• Culture of compliance
• Learn the five pillars of BSA
• CTR Basics
• And much much more

Who Should Attend?
Tellers, New Accounts, Lenders, Branch Managers, receptionists, call centers and anyone who talks to or helps a customer.

Deborah Crawford is the President of Gettechnical Inc., a Virginia and Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has over 35 years of combined teaching and banking experience.