Webinar | 90-minutes | October 8th, 2026 | 10:00am-11:30am CENTRAL Time | $199

Tellers responsibilities go beyond handling cash and processing transactions.  They are often the first line of defense against security threats, fraud and other financial crimes. Every day, tellers,. While accuracy in counting cash and balancing drawers is essential, it’s equally important for tellers to be alert, observe customer behavior, and recognize and report signs of suspicious activity.

Highlights:

• The importance of following robbery procedures.
• Dual Control is a protection system.
• Recognize check fraud and other scams.
• Questions to ask customers to help prevent fraud.
• Detect red flags for suspicious activity
• Escalate suspicious activity

Bonus Materials

• Teller Handbook
• BSA Suspicious Activity Referral Forms

Who Should Attend: Tellers (New & Experienced), Teller Supervisors, Branch Managers, Trainers

Seminar Instructor

Leslie Nicely, Senior Vice President for Gettechnical Inc. brings with her a wealth of practical banking experience.  Her 30+ years include various positions with a local community bank including teller, teller supervisor, new accounts, lending, Branch Administration Officer, BSA/AML Officer and Security Officer and more.  She graduated from the Virginia Bankers Association School of Bank Management. Her experience includes management, operations, lending compliance, fraud management, training, security and customer service.  Her down-to-earth approach to training and her technical expertise makes her a real asset to our industry.

Registration 

The cost to attend this 90-minute webinar is $199 for one connection*. Please register the person you wish to receive the log-in and handouts links.
*You may have as many listeners as you wish for your ONE connection (ONE computer login). If you would like additional logins for additional locations/computers, please contact our office or note names and email addresses in the comments sections of the registration form. A fee of $75 will be billed for each additional login.

Registration fees include instruction, live interaction with the instructor, any materials and manuals used by the instructor (digital), and a link to the recordings of the class. (You will have unlimited access to the recording for 90 days.)

Cancellation and More Information

Full registration fees will be refunded if a cancellation is received on or before ten business days prior to the meeting. If the date of cancellation is less than ten days prior to the meeting, a $75 processing fee will be retained. No refunds will be given for cancellations made the day of the program. If you need additional information, please call (800) 354-3051.