Reg E – “It’s Not Fair” – Account Opening thru Claims with Andy Zavoina
April 2
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Upcoming Live Training
Event Cost: $299.00
Webinars | April 2nd & 9th, 2025 | 90-minutes | 10:00am – 11:30am CENTRAL Time | $299
We will discuss claims in great detail with practical application examples in part two of this two-part series. All registrants will have the newest version of Andy’s “Reg E Calendar and Liability Calculator,” Excel tool available.
1) Overview
a) Certifying Agency
b) Regulation
c) Recent Revisions
2) Purpose
a) Authority
b) Purpose
c) Burden of Proof
3) DEFINITIONS
a) Access Device
b) Account
c) Business Day
d) Consumer
i) Unauthorized Electronic Fund Transfer
4) COVERAGE
a) General
b) Business Accounts
c) Checks
d) Wire Transfers
e) Bill Payment Programs
5) DISCLOSURES
a) Form of Disclosure
b) Multiple Account Holders
c) Timing
d) Content
6) ISSUANCE OF ACCESS DEVICES
a) Solicited
b) Unsolicited
7) CHANGE IN TERMS
a) Notice Requirement
b) Error Resolution Notice
8) RECEIPTS
a) Content
9) STATEMENTS
a) Periodic Statements
b) Exceptions
10) PREAUTHORIZED TRANSFERS
a) Preauthorized Transfers to an Account
b) Written Authorization
c) Stop Payments Notices
d) Required Use
11) RETENTION
a) Record Retention Period
b) Enforcement Proceedings
12) DISCLOSURES AT ATMs
a) General Requirement
b) On Screen or Paper
c) Opt-Out
13) LIABILITY
a) Accepted Access Device
b) Timely Notice
c) Untimely Notice
d) Claim Example of Tier 1 & 2, Untimely Notice
e) Statement + 60 Day Rule
f) Extensions
g) Time of Notice
h) Notice From a Third Party and Content
14) ERROR RESOLUTION
a) Errors Described
b) Notice of Error
c) Investigation Periods
d) Investigation Tips
e) Additional
f) Denied Claims
g) Reassertion of Error
h) Disclosures
15) EFT SERVICE PROVIDER NOT HOLDING CONSUMER’S ACCOUNT
a) Liability Shift
16) REQUIREMENTS FOR OVERDRAFT SERVICES
a) Definition of “Overdraft Service”
b) Opt-In Requirement
c) Arm-Twisting Not Allowed
d) Same Account Terms, Conditions and Features
17) REQUIREMENTS FOR FINANCIAL INSTITUTIONS OFFERING PREPAID ACCOUNTS
a) Overview
b) Access Device Issuance
c) Disclosures
18) INTERNET POSTING OF PREPAID ACCOUNT AGREEMENTS
a) Definitions
b) Agreements Submitted to the CFPB
19) GIFT CARDS AND GIFT CERTIFICATES
a) Definitions Disclosures
20) REMITTANCE TRANSFERS
a) Overview
b) Effective Date
c) Coverage
d) Definition Of “Error” For This Part
e) Not An Error
f) Examples Of Incorrect Amount of Currency Received (Comment 33(A)-3, 4)
g) Incorrect Amount of Currency Received—Extraordinary Circumstances.
h) Failure To Make Funds Available by Disclosed Date of Availability — Coverage & Extraordinary Circumstances (Comment 33(A)-5,6) Notice of Error
i) Time Limits and Extent of Investigation.
j) If No Error Occurred
k) Reassertion of Error
21) PENALTIES
a) Civil Money Penalties Criminal
Seminar Instructor
Mr. Andy Zavoina, CRCM, began his career in finance and banking in 1981 at a finance company. He landed in a proper bank in 1983 and spent 20 years in community banking. He managed loan workouts, has been a consumer, commercial and real estate lender, managed those departments, and was his banks first webmaster. He was responsible for compliance -management, -auditing, and -training. He then worked for BankersOnline for 21 years teaching webinars and conferences.
Andy is a nationally recognized speaker at state associations and schools across the U.S. and has served on the faculty of national banking schools. He has had articles published and lectured on many facets of compliance, the use of the internet and technology as a compliance tool.
Andy is a recipient of the American Bankers Association’s Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He chaired the ABA’s Compliance Executive Committee, its Editorial Advisory Board and served in other positions as well.
Andy is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and was a Certified Regulatory Compliance Manager with the Institute of Certified Bankers.
Andy is an avid sports photographer and won 2nd place and an Honorable Mention from the Texas Associated Press Managing Editors for “Star Photojournalist of the Year” in an annual review of sports photography in the press.
Registration
The cost to attend this 2-part webinar is $299 for one connection to each program*. *You may have as many listeners as you wish for your ONE connection (ONE computer login). If you would like additional logins for additional locations/computers, please contact our office or note names and email addresses in the comments sections of the registration form. A fee of $100 will be billed for each additional login. Please register the person you wish to receive the log-in and handouts links.
Registration fees include instruction, live interaction with the instructor, any materials and manuals used by the instructor (digital), and a link to the recordings of the class. (You will have unlimited access to the recording for 90 days.)
Cancellation and More Information
Full registration fees will be refunded if a cancellation is received on or before ten business days prior to the meeting. If the date of cancellation is less than ten days prior to the meeting, a $75 processing fee will be retained. No refunds will be given for cancellations made the day of the program. If you need additional information, please call (888) 773-4839.
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