New Account Study (4-Part Series)

4 90-Minute Webinars | June 11, June 18, June 25, July 2 | 10:00am-11:30am CENTRAL TIME

During this four-part study we will work directly from the New Account Manual.  You will receive a current copy of the manual and a study outline.

Learn at your desk with your peers!  Spend time with Deb Crawford and become the deposit account expert at your financial institution.  Each section will be 1 ½ hours of training.

The package price ($599) includes one link to EACH of the live training sessions** AND unlimited access to the recordings for each.

(**If you need additional log-ins for any of the live sessions, please contact our office at 888-773-4839.)

 Part I  Laying a Good Foundation—Consumer Accounts (Live: June 11th – 10:00am -11:30am CENTRAL TIME) 

During this session, we will look at the federal and state laws that underly our consumer accounts.  We will look at many mistakes that you can make on the basic accounts we open every day.  We will also discuss our customer’s life changes like divorce and death.  How can we help our customers navigate through their life cycle from birth to death in a way that is safe and compliant for all of us? This program will explore all the regulatory concerns in our customers consumer accounts.

• Customer Identification Program
• Customer Due Diligence
• W9-and W-8 Review of our tax reporting requirements
• Implementing interest reporting rules on Nonresident Aliens
• Individual Ownership
• Joint Ownership
• Payable on Death
• Powers of Attorney
• Removing Names at divorce and death
• Changing Ownership during our customer’s life cycle
• Signature Card Danger Zones
• Disclosures—When to give which disclosures for consumers

Who Should Attend: Customer service representatives, personal bankers, call center representatives, branch managers, tellers, branch operations, and training.

 Part II When One Person Acts for Another—Fiduciary Accounts (Live: June 18th – 10:00am -11:30am CENTRAL TIME) 

What is a fiduciary?  How are they supposed to behave?  What is acting in the best interests of the owner?  These questions will be addressed in our second session on these high-level accounts.  You will learn what each job can do and not do.  You will receive information on document requirements for these accounts and get into the common errors we make on signature cards with these accounts.  Learn how to handle these accounts at the death of the owner or at the death of the fiduciary.

• Uniform Transfer to Minors Account
• Guardian Account
• Conservator Account
• Social Security Representative Payee Account
• Social Security Rep Payee—Dedicated Account
• Social Security Rep Payee—Burial Account
• Social Security Rep Payee—Collective Account
• Veterans Federal Fiduciary Account
• Formal Revocable Trust Account
• Formal Irrevocable Trust Account
• Bankruptcy Accounts
• Quiz

Who Should Attend: Customer service representatives, personal bankers, call center representatives, branch managers, tellers, branch operations, and training.

Part III When Your Customer Dies—Estates and Small Estate Affidavits (Live: June 25th – 10:00am -11:30am CENTRAL TIME) 

Every state is a unique state in its estate issues and affidavits at death. Learn what is involved in a small succession.  How do we open an estate account?  We will talk about other types of accounts at death and handling of checks and other items at death.  This special study will guide you through the process of working with customers after a beloved family member dies.

• Small estate affidavit
• Opening an Estate Account
• Can you pay a funeral home?
• What happens with each account ownership at death
• Handling Checks at death
• Who can do what when your account holder dies

Who Should Attend: Customer service representatives, personal bankers, call center representatives, branch managers, tellers, branch operations, and training.

Part IV Working through the Maze of Business and Nonprofit Accounts (Live: July 2nd – 10:00am -11:30am CENTRAL TIME) 

During our business account training we will look at what the secretary of state requires when opening business accounts.  We will unravel the maze of paperwork and see how we can best help our customers understand why it is important to keep documents and SOS up to date.  We will look at the federal and state documentation issues.  We will also discuss our customers changing business situations like adding signers and changing owners.

• Sole Proprietorship
• 3 types of Partnerships
• Limited Liability Company
• Corporations
• Nonprofit Corporations
• Nonprofit Organizations
• IOLTA Accounts
• Agent Accounts
• Money Service Business
• Multi-tiered Businesses

Who Should Attend: Customer service representatives, personal bankers, call center representatives, branch managers, tellers, branch operations, and training.

Seminar Instructor

Deborah Crawford is the President of Gettechnical Inc., a Florida-based firm, specializing in the education of banks across the nation.  Her 40+ years of banking and teaching experience began at Hibernia National Bank in New Orleans. She graduated from Louisiana State University with both her bachelor’s and master’s degrees.  Deborah’s specialty is in the deposit side of the financial institution where she teaches seminars on regulations, documentation, insurance, and Individual Retirement Accounts.

Registration 

The cost for this 4-part series is $599 for one link to each of the live training sessions** AND unlimited access to the recordings for each.  **You may have as many listeners as you wish for your ONE connection (ONE computer login). If you would like additional logins for additional locations/computers for the live sessions, please contact our office at 888-773-4839.

Registration fees include instruction, live interaction with the instructor, an updated New Deposit Accounts Manual (digital), and a link to the recordings of each class. (You will have unlimited access to the recordings for 90 days.)

Cancellation and More Information

Full registration fees will be refunded if a cancellation is received on or before ten business days prior to the meeting. If the date of cancellation is less than ten days prior to the meeting, a $100 processing fee will be retained. No refunds will be given for cancellations made the day of the program. If you need additional information, please call (888) 773-4839.