Webinar | December 5th, 2025 | 10:00am-11:30am CENTRAL Time | $199

Overview:

Banks and credit unions have the right to close accounts. However,  with that right comes a lot of responsibility. This webinar will provide banks and credit unions an understanding of operational, legal, regulatory, and customer service aspects of account closures.  During this program we will also discuss how to determine if your customer is a victim or participating in financial crime. Also during the program we will take a look at how to avoid unfair practices and also how to communicate with customers during sensitive closure situations.

Highlights:

• Common Reasons for account closures
• Fraud Victim account closures
• Risk-Based account closures
• Keeping an account open but limiting services
• Closing Complicated accounts (IRAs, HSAs, CESAs, & Custodial accounts)
• Review your terms and conditions for account closures.
• What to include in policies & procedures for closing accounts
• What is De-Risking?
• Penalties for Non-Compliance
• Determining the risks at New Account Opening
• How to manage high-risk customers

Who should attend?

New Accounts, Branch Managers, Personal Bankers, BSA Officers, Security Officers, Deposit Operations and Compliance

Seminar Instructor

Leslie Nicely, Senior Vice President for Gettechnical Inc. brings with her a wealth of practical banking experience.  Her 30+ years include various positions with a local community bank including teller, teller supervisor, new accounts, lending, Branch Administration Officer, BSA/AML Officer and Security Officer and more.  She graduated from the Virginia Bankers Association School of Bank Management. Her experience includes management, operations, lending compliance, fraud management, training, security and customer service.  Her down-to-earth approach to training and her technical expertise makes her a real asset to our industry.

Registration 

The cost to attend this all-day seminar is $199 for one connection*. *You may have as many listeners as you wish for your ONE connection (ONE computer login). If you would like additional logins for additional locations/computers, please contact our office or note names and email addresses in the comments sections of the registration form. A fee of $75 will be billed for each additional login. Please register the person you wish to receive the log-in and handouts links.

Registration fees include instruction, live interaction with the instructor, any materials and manuals used by the instructor (digital), and a link to the recordings of the class. (You will have unlimited access to the recording for 90 days.)

Cancellation and More Information

Full registration fees will be refunded if a cancellation is received on or before ten business days prior to the meeting. If the date of cancellation is less than ten days prior to the meeting, a $75 processing fee will be retained. No refunds will be given for cancellations made the day of the program. If you need additional information, please call (800) 354-3051.